SUEZ Customers in Jersey City and Hoboken Must Boil Water Until Further Notice
Posted on 09/02/2021
JERSEY CITY, NJ - On September 2, 2021, the New Jersey Department of Environmental Protection (NJDEP) issued a boil water order for Jersey City and Hoboken. The boil water advisory was issued after the heavy rains caused by Hurricane Ida caused damage to the aqueduct in the Cedar Grove Township.

The boil water order is in effect until further notice. SUEZ will notify customers at the above municipalities when the order is lifted. Customers should boil their water before using it for drinking or cooking purposes.

Customers, even if their water is filtered at home, must boil their water for one minute and allow it to cool for the following uses: drinking, cooking, baking, washing dishes, making ice cubes, taking medication, brushing teeth, washing food, mixing baby formula, mixing juices or drinks, feeding pets or other consumption.

Harmful microbes in drinking water can cause illness and could pose a special health risk for infants, some elderly, and people with severely compromised immune systems. Water does not have to be boiled for showering or washing clothes.

SUEZ emergency crews are on site repairing the aqueduct, which is expected to be completed this evening. Additionally other SUEZ crews are flushing the system in both Jersey City and Hoboken to remove high turbidity out of the system. SUEZ will also continue to collect samples and monitor water quality in the distribution system. The company will work with the DEP to inform residents when the boil water is lifted.

For more information Jersey City customers can visit or call SUEZ customer service at 800-575-4433. Hoboken customers can call 800-422-0141.


For press inquiries please contact Kimberly Wallace Scalcione at [email protected]