Privacy Policy


Thank you for visiting the City of Jersey City web site and reviewing our Privacy Notice. This statement addresses collection, use and security of and access to information that may be obtained through the use of the City of Jersey City web site. This notice covers the following topics:
• Information Collected and Stored Automatically
• Personal Information
• Privacy Warning
• Public Access to Information
• Cookies
• Security
• Disclaimer

Information Collected and Stored Automatically
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:
• The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website
• The type of browser and operating system used to access our site
• The date and time you access our site
• The pages you visit
• If you linked to the Jersey City website from another website, the address of that website.
We use this information to help us make our site more useful to visitors - to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

Personal Information
If you choose to provide us with personal information -- as in an e-mail to the Mayor or someone else, or by filling out a form with your personal information and submitting it to us through our website -- we use that information to respond to your message and to help us get you the information you have requested. We may share the information you give us with another government agency, department, office or entity, or as otherwise required by law. Moreover, we do not create individual profiles with the information you provide or to give it to any private organizations. The City of Jersey City does not collect information for commercial marketing.

You may choose whether to provide personal information online.

"Personal information" is information about a natural person that is readily identifiable to that specific individual. Personal information includes such things as an individual's name, address, and phone number. A domain name or Internet protocol address is not considered personal information.
We collect no personal information about you unless you voluntarily provide it to us by sending us an email, participating in a survey or completing an online form. You may choose not to contact us by email, participate in a survey, or provide any personal information using an online form. Your choice to not participate in these activities will not impair your ability to browse the City of Jersey City web site and read or download any information provided on the site.

Privacy Warning
Email is not a secure medium. Personal information sent via the Internet can be intercepted. You may, therefore, wish to reconsider the advisability of sending e-mail messages that contain sensitive, personal information to the City of Jersey City.

The City of Jersey City does not plan on divulging information collected or information disclosed voluntarily, but may be required to do so pursuant to a request under state right to know laws such as the New Jersey Open Public Records Act, any common law right to know laws, other State or Federal laws or pursuant to court order..

If you believe that your personal information is being used for a purpose other than what was intended when submitted, you may contact the Webmaster as shown in the Further Questions section of this statement.

Public Access to Information
In the State of New Jersey, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state and local government. At the same time, there are exceptions to the public's right to access public records that serve various needs including the privacy of individuals. Exceptions are provided by both state and federal laws.

All the information collected at this site becomes public records that may be subject to inspection and copying by members of the public unless an exemption in law exists.

Cookies
The City of Jersey City uses cookies to customize and enhance your browsing experience. Cookies are simple text files stored on your computer by Internet websites to help identify users and enhance customer service. Cookies created by using the State web site may contain personally identifying information such as user contact information consisting of name, address, phone number or e-mail address. The cookie feature is used only to store a randomly generated identifying tag on your computer and does not compromise your privacy or security.

Security
The City of Jersey City, as developer and manager of this website, has taken several steps to safeguard the integrity of its data and prevent unauthorized access to information maintained. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession.

Disclaimer
The City web site and materials may contain hypertext or links to other Internet computer sites which are not owned, operated, controlled or reviewed by the City. These links are provided solely as a courtesy and convenience to you, the visitor. When you link to one of these sites, you are no longer on the City of Jersey City web site and this Privacy Notice will not apply. When you link to another website, you are subject to the privacy policy of that new site.

The City of Jersey City, its agencies, officers, or employees exercise no control over the organizations, views, accuracy, copyright or trademark compliance or the legality of the material contained on those servers and do not sponsor, endorse, or approve the information, content, products, materials, opinions or services contained on such external sites. The visitor proceeds to these external sites at their own risk. The City specifically disclaims any and all liability from damages which may result from the accessing of a third party site which is linked to the City of Jersey City web site, or from reliance upon any such information.

Privacy Policy – JC Connect Mobile Application

City of Jersey City

Effective Date: April 10, 2026

 

1. Purpose

The City of Jersey City is committed to protecting the privacy of individuals who use its digital services, including the JC Connect mobile application. This Privacy Policy and Terms of Use explains how information is collected, used, disclosed, and retained when residents use the application or related online reporting tools.

 

2. Scope

This policy applies to the JC Connect mobile application, related online reporting forms, and supporting digital services made available by the City of Jersey City for non-emergency issue reporting.

 

3. Mobile Application Disclosure

JC Connect is powered by SeeClickFix, a CivicPlus solution. The application allows residents to report non-emergency-related issues using a mobile phone, tablet, desktop computer, or other supported device.

Users registering on or using the mobile application also agree to applicable CivicPlus Terms of Use and the CivicPlus Privacy Policy.

 

4. Information Users May Provide

Depending on how the application is used, a user may provide:

  • Display name
  • Email address
  • Phone number
  • Location details
  • Descriptions of reported conditions
  • Photographs or attachments
  • Other information voluntarily submitted

 

5. Information Collected Automatically

When permitted by the device or browser, the City and its service providers may collect technical and usage information such as:

  • Internet Protocol (IP) address
  • Browser type
  • Device type
  • Operating system
  • Approximate location information
  • Application interaction data
  • Diagnostic information

This information is used to maintain service quality, improve performance, and ensure system security.

 

6. Public Nature of Reports

SeeClickFix is a public-facing reporting platform.

Information submitted through JC Connect may be publicly visible, including:

  • Descriptions
  • Locations
  • Photographs
  • Other submitted content

A user’s display name may also be visible unless the user selects an anonymous submission option, where available.

Email addresses are never publicly displayed.

 

7. How Information Is Used

Information collected through JC Connect may be used to:

  • Receive and process service requests
  • Route and track reported issues
  • Communicate with users
  • Improve municipal services
  • Maintain records of City operations
  • Protect the security and integrity of City systems

 

8. Data Sharing and Third Parties

The City of Jersey City does not sell personal information.

Information may be shared with:

  • City departments
  • Contractors and service providers
  • Systems required to operate the application

The application is developed and supported using SeeClickFix powered by CivicPlus. Distribution platforms such as Google Play and the Apple App Store may also process information according to their own policies.

 

9. Public Records Notice

Information submitted to the City may be subject to disclosure under applicable law, including the New Jersey Open Public Records Act (OPRA), court order, subpoena, or other lawful process.

Users should avoid submitting confidential or highly sensitive information through public reporting tools.

 

10. Data Security and Retention

The City uses reasonable administrative, technical, and physical safeguards to protect information. However, no system can be guaranteed to be completely secure.

Records created through the application may be retained in accordance with:

  • Applicable records retention schedules
  • Municipal policy
  • Legal obligations

 

11. Children’s Privacy

JC Connect is not directed to children under 13, and the City does not knowingly collect personal information from children through this application.

 

12. External Links and Policy Updates

The application or related webpages may contain links to third-party websites. The City of Jersey City is not responsible for the privacy practices of external sites.

This policy may be updated from time to time. Any changes will be posted with an updated effective date.

 

13. Contact Information

Questions regarding this policy may be directed to:

City of Jersey City
Division of Information Technology
39 Kearney Ave.
Jersey City, NJ 07305
Phone: 201-547-5000