Contact Info

ONLINE PERMITTING AND LICENSING SYSTEM


To set up an account, please visit: jcnj.org/permitportal

Additional instructions on how to create an account can be found below under Frequently Asked Questions.

If you have an existing application that needs to be linked to your new customer portal account, please email  [email protected] for assistance.

WHAT THE SOFTWARE WILL ACCEPT AND PROCESS

  • Zoning Determination Letters and plan review applications- including 3rd Unit conversions and signage
  • City Planning Board applications
  • Historic Preservation applications
  • Construction Code applications and inspection requests
  • Housing Preservation registrations, applications and licenses- including lead paint, landlord registrations, tenant petitions and short-term rentals
  • Commerce business license applications
  • JCMUA permit applications
  • Zoning, Construction Code, and Quality of Life violations

All the applications above, which you would formerly find in different locations, are now housed in one place.


CREATING AN ACCOUNT

  • Create an account on the customer portal to submit, pay and track your application.
  • Existing applications have been migrated to the new system- you will need to create a new account to access them. Once you have done this, please contact  [email protected] or our individual offices to link your existing application to your account.

SUPPORT


Staff is available to assist you. Email [email protected] or contact any of our Divisions.

We hope you are excited as we are about this huge step towards modernizing our services. We strive to be New Jersey’s leader in delivering the best possible service to the public.  If you have any questions or concerns about the new software, feel free to reach out to us. And if you like it, we’d love to hear from you too!



FREQUENTLY ASKED QUESTIONS:

 

HOW DO I CREATE A CUSTOMER PORTAL ACCOUNT?
To set up an online CSS account, please visit jcnj.org/permitportal

Go to the top right and click "Login or Register"


Note: You will not be able to use the same email address for multiple accounts. Each email is account specific.

You will then receive a confirmation email at the address you provided that will direct you back to the setup screen to continue the process.



Next you will have to decide on a username and password. The username can be your email address.



Next you will enter your contact information. Notice that you cannot change the email address. Remember if you are creating a Company Account, enter the name of the Company in the First Name, Last Name, and Company fields. If you are creating a Name account, you do not need to enter a company. When you have completed all the required fields, click Next.



Next you will enter your Contact Address. This may be different than the address of your project. 



Lastly you will need to sign and hit submit.

HOW DO I SUBMIT A CONSTRUCTION PERMIT APPLICATION?
We recommend you use a computer to submit a construction permit application rather than a handheld device.

Once you are registered and logged into your account, click on the following:

Apply --> search box --> type "construction" --> enter --> choose the correct application

portal FAQ 2

Go through the application process, answering all the required questions. Then click "submit".
*YOU ARE NOT DONE YET, BUT ALMOST THERE!*
Go back to your application --> "sub-records" tab --> apply for the appropriate tech card such as - building, plumbing, electrical, fire or elevator.

portal FAQ 3

Please note: all PLANS, Plumbing and Electrical technical forms (tech cards) must be submitted IN PERSON to the Division of the Construction Code Official's Office at One Jackson Square, in additional to submitting them on the portal.
HOW DO I SUBMIT A CERTIFICATE OF OCCUPANCY APPLICATION?
Once you are logged into your account, click the following:

Apply --> search for "certificate" --> Apply

portal FAQ 4
HOW DO I REQUEST INSPECTIONS FOR BUILDING PERMITS?
Once you are logged into your account, click the following:

Dashboard --> View My Permits

portal FAQ 5

Locate the permit associated with the inspection type. For example, if you are requesting a footing inspection, it would fall under Building tech card which might look like "BLD123456" or "B-24-1234"

portal FAQ 6

Make sure your permit status is "Issued" --> Click on that permit and the permit page will open. From the permit page --> click "Inspections" --> select your inspection category --> select your desired date

portal FAQ 7

HOW DO I LINK TECHNICAL FORMS TO A SUBMITTED CONSTRUCTION PERMIT APPLICATION?
Once you are logged into your account, click the following:

Go to your main permit application. It usually has a number like "CNST-24-1234". Click on the number to open the permit page.

portal FAQ 9



From the permit page click the following:
"Sub-records" --> "Apply" for the appropriate technical forms (tech cards). 

portal FAQ 10
I'M A LANDLORD. HOW DO I REGISTER MY PROPERTY WITH THE DIVISION OF HOUSING PRESERVATION?
Once you are logged into your account, click the following:

Apply --> Search "1 to 4 Unit" or "5 plus unit" depending on your building --> Apply

portal FAQ 11

I AM AN OWNER AND HAVE ENGAGED A PERMIT PROCESSOR, CONTRACTOR, ARCHITECT AND/OR ENGINEER. DO I NEED A PORTAL ACCOUNT?
If you are an Owner you do not *need* a portal account however we encourage you to register for one and ask your hired professional(s), as the applicant(s), to add you as a contact to every application. This allows you have full visibility into the status of every submission.