Jersey City

Mayor Solomon Introduces JCWorks, New System to Improve City Services and Deliver Results

Posted on 10/29/2026

FOR IMMEDIATE RELEASE   
October 29, 2026 
Contact: [email protected]
  

JERSEY CITY, N.J.— Jersey City Mayor James Solomon announced the launch of JCWorks, the City’s first-ever performance management system, designed to strengthen accountability, improve government operations and deliver more effective service for residents. The launch coincides with the first JCWorks performance management meeting. JCWorks establishes a consistent process for city leadership and departments to review performance data, identify operational challenges, coordinate solutions and track commitments through completion. The system will help the City address problems earlier, making informed decisions and ensuring departments have the resources and support they need to deliver results.

 

“Jersey City residents deserve a city government that works - one that fixes problems and delivers reliable services.” said Mayor James Solomon. “Residents should see the difference when their government makes a commitment. JCWorks will help us make decisions, hold ourselves accountable with data and follow through. This is about making city government work better for the people who depend on it every day.”

 

JCWorks combines operational data with professional judgement and recurring executive review. The system is built around four principles: accurate and timely information, effective strategies, rapid deployment of resources and consistent follow-through and assessment. 

 

At the center of JCWorks are Stats or recurring performance management meetings. During these meetings, the Mayor, Business Administrator and department leaders will review performance, examine barriers to progress, make decisions and establish clear commitments with designated owners and deadlines.

JCWorks focuses on individual departments, specific city services and priorities that require coordination across multiple departments. Each Stat will have a defined scope, participating offices, performance measures and meeting schedule, allowing the City to focus leadership attention on its most pressing operational needs.

 

Through this process, the City will identify service delays and backlogs, clarify responsibilities, improve coordination and use public resources more effectively. JCWorks will also help leadership recognize progress, address resource constraints and build a consistent record of decisions and results.

 

JCWorks reflects the Solomon administration’s commitment to improving city operations and building a government that is transparent, accountable and focused on results. By establishing clear expectations and tracking progress over time, the City will work to ensure that its priorities translate into meaningful results in residents’ everyday lives.

 

For more information about the City’s work to improve operations, visit jcnj.org.

 

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